If you run into technical issues while using Eduflow, we recommend to have a look at the following troubleshooting tips 👇


General usage

1. Use a reputable browser

Download:

2. Keep your browser updated

Your browser's version updates are usually automatic, but it may ask you to update if it's outdated.

Eduflow works best with the most up to date browsers. Updating can bring in new fixes and features and eliminate issues entirely.

How to update:

3. Operating system updates

This includes mobile operating system updates.

These include bug fixes and improvements that help access sites like Eduflow.

How to update:

4. If using single-sign on: double your account

If you're in an LMS: verify you are in the correct user and roles.

If you are logging in via SSO: verify you are using an account with the information normally associated with Eduflow.

As an example, for Google Sign-On you can go to https://myaccount.google.com/ and click the top right.

Troubleshooting steps

1. Reload the page, aka "Refresh"

Windows and Linux: F5 or Shift + r

Mac: ⌘ + r

2. Reload ignoring cached content, aka "Hard refresh"

This will reload the current page, ignoring cached content

Windows and Linux: Shift + F5 or Ctrl + Shift + r

Mac: ⌘ + Shift + r

3. Try incognito mode

This sometimes achieves the equivalent of flushing cache and disabling extensions.

  1. Copy your existing URL

  2. Open incognito mode

  3. Paste it in incognito and go to the URL

  4. Allow cookies

  5. Login

  6. Repeat what you were doing

4. Flush the cache for the site

You will lose any unsaved progress and need to re-login.

app.eduflow.com or your institution's custom domain, e.g. yourinstitution.eduflow.com.

5. Disable extensions or whitelist the Eduflow domain on ad blockers

6. Close other tabs are using Eduflow

It may be most efficient to close out other tabs, windows, and other browsers to rule out them interfering with using the app. Sometimes it can be a tab you forgot about but left open!

Afterwards refresh or hard refresh.

7. Restart your device

Sometimes this undoes whatever could have been the issue. Tasks that were persisted in the background and not fully closed will be cleaned out by this.

8. Try a different computer network

If you are getting stuck in the upload process it may be due to large file on a slower network or something interfering with the connection (Firewalls, filters)

9. Try a different machine

If it's related to the hardware or operating system, this can rule out issues with that may be undiagnosed yet localized to the machine.

If you are using a phone or tablet, try a laptop or computer with a supported browser.

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